PromaSoft AutoResponder
  Email Automation Software for Windows

Support Related Instructions

Producing a debug log

If you're being asked by support to produce a debug log follow below instructions. A debug log will show in detail what is happening on your PSAR system leading up to an issue.

• Click on the [dbg] button that you can find on the main application window right above the log panel on the Event Log tab. The [dbg] button will now be depressed and you will see that several debug messages (labeled DEBUG:) will scroll over the screen.

• Now wait until the issues you are having happen again

• After you've passed the point where the issues/problem have happened click on the [Save] button (alsolocated on the Event Log tab), enter a filename (choose one) and click Save on the file selection window.

• Send the file you've just created to support@autoreplying.com